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Customer Successes

Mid Coast Health
Registers Patients in Seconds, No Duplicates, Improves Safety, and Reduces Fraud

Overview

Mid Coast Health is a dynamic healthcare organization addressing a full continuum of community health, wellness, and prevention needs with a diverse medical group, a senior health center, home health care services, and a full-service 92-bed hospital. Mid Coast Health was focused on increasing their patient satisfaction scores while lowering costs by reducing the number of registrars needed across multiple sites within their network.

Vision

Mid Coast Health wanted to create a platform that addressed their interoperability issues between CPSI & Centricity while also improving the patient experience through more streamlined & accurate processes.

Solution

LifeMed ID partnered with Mid Coast Health to deliver a custom solution to address all of their business needs. The solution bridged communication between multiple EMRs across all their healthcare sites and provided their end-users with a single interface, which handled the routing of patient information to the correct medical systems.

Outcome

Implementation of LifeMed ID eliminated duplicate patient records, reduced billing errors, decreased admission error rates and duplicate testing while reducing admission staff requirements and accounts receivable collection times. Average patient admission time was cut from 4 minutes to 1 minute. Patients now register just once for multiple services across the hospital. Patient safety and satisfaction have increased, and all implementation expenses were recouped within months.

The economic value is very positive; registration time was cut from 4 minutes to 1 minute. We are issuing an average of 500 smart cards daily, significantly diminishing the amount of time needed by our people to enter, update, and cleanse patient information. We also know the last time the patient information was updated, when they were seen, and the last time their insurance was checked.

Gale Stoy
IT Director | Mid Coast Health

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Memorial Hospital
Eliminates Duplicate Records, Bridges 4 Disparate EMRs, and Saves Over $300k in Annual Administrative Costs

Overview

Memorial Hospital is a critical access hospital that manages nearly 60k hospital visits per year. Memorial Hospital was faced with working between disparate medical record systems (CPSI & SequelMed) and in need of a solution that simplified the onboarding process for new registration staff. The disparate systems were also affecting patient satisfaction, as it required patients to re-register as they traveled through the hospital for multiple health services.

Vision

Memorial Hospital wanted to ensure that patients' needs would be met across the spectrum of patient care. They also wanted to focus on patient safety and satisfaction with a solution that ensured the correct patient was admitted quickly and correctly, while maintaining record integrity and reducing revenue cycle time.

Solution

LifeMed ID partnered with Memorial to design and implement a solution that connected 4 EMRs which were later combined into 2: SequelMed and CPSI, via HL-7 to ensure that all patient records would be kept in live sync.

Outcome

With LifeMed ID deployed, Memorial Hospital has streamlined their workflow, resulting in elimination of duplicate patient records, reduced billing errors, decreased admission error rates, and duplicate testing. Patients register once for services organization-wide, reducing admission staff requirements, and increasing patient safety and satisfaction. Patient revenue cycles were decreased and Memorial Hospital was able to recoup all implementation costs within 8 months.

With LifeMed ID, we have diminished keystroke and billing errors, and have reduced duplicate, overlay records and fraud by 95%.

Lawrence Carbonaro | Memorial Hospital

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Tenet Health's Innovation Lab: Resolute Health
The BeneFIT Card: Store Medical Records. Save Time. Earn Rewards.

Overview

Resolute Health is a health system that is designed to test and utilize innovations to help improve and reinvent healthcare outcomes operationally and clinically. Resolute's main focus lies in helping their patients take control of their own health and wellness before, during, and after care.

Vision

Working with LifeMed ID, Resolute wanted to improve healthcare standards for their patients and the community. Through an integrated care system, they wanted to collect health and consumer data to create a full view of the patient for improved patient care outcomes and satisfaction.

Solution

LifeMed ID partnered with Resolute Health to implement a patient identity solution to bridge their disparate EMRs (Athena & DocuTAP). To help with their community outreach efforts, Resolute utilized LifeMed ID’s pre-enrollment program for local events to register patients and drive the Resolute brand. LifeMed ID’s local and national merchant program was also implemented to add greater value to patients’ smart cards by providing discounts at participating merchants.

Outcome

Resolute Health can now ensure that the appropriate documents are automatically tied to the correct patient at all points of care. Their seamless data flow across multiple locations has increased workflow efficiency, data integrity, and patient satisfaction.

Tess Coody-Anders

Chief Executive Officer | Tenet’s Innovation Lab, Resolute Health

Today, this connected care system helps Resolute Health deliver better service and support to patients. We can take the health history, financial information, demographics, behavior, and consumer preferences of patients and really pull together to find the stories in the data.


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