Memorial Hospital is a 25-bed critical access hospital in North Conway, New Hampshire. Limited staff and training funds, combined with Memorial Hospital’s broad spectrum of patient care and four disparate EMRs presented complex issues organization wide, compelling management to strive to improve overall patient safety and satisfaction. They sought a solution that would enable patients to be admitted quickly and correctly, while ensuring patient record accuracy and reliability, and reduce revenue cycle time.
In this case study, you’ll learn how Memorial:
- Now requires patients to register only once for services, regardless of department
- Eliminated the creation of duplicate records, reduced billing errors, and decreased admission error rates
- Increased patient safety and satisfaction